Proudly serving our community for over 75 years
Grayslake Animal Hospital is committed to providing compassionate and quality veterinary care throughout the life of your pet. We always welcome new clients and patients to our full service veterinary practice. Our veterinarians and staff are devoted to staying on top of the latest diagnostics, treatments, and wellness programs to maintain your pet’s optimal health. Let’s work together to keep your beloved furry friend happy and healthy! Our professional and courteous staff focuses on providing the best possible medical, surgical, preventative, and dental care for their highly-valued patients. As a hospital team, we are committed to promoting responsible pet ownership and health-related educational opportunities for our clients. Please take a moment to contact us today to learn more about our veterinary practice and to find out more information about how Grayslake Animal Hospital can serve the needs of you and your special pet. We are excited to meet you and your animal family members!
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We are offering a mobile app on a trial basis that includes 2 way Texting options! We have been experiencing extremely high call volumes and understand the frustrations our clients may be feeling with longer hold times. We hope this will be a helpful solution but again, please understand we are only offering this as a trial to see if it alleviates the wait time. When downloading an app, if the phone number you use is not accepted, try another phone number that may be associated with your account. If you are not having any success let us know and we can assist you. 11/09/2021 |
To use an often repeated phrase of the last 1½ years, these unprecedented times have been a tremendous trial and stress on all of us. Although many believe the COVID-19 pandemic to be over, the aftereffect will last for quite some time. In addition, there may yet be a surge to come as we “open up” and new variants arise.
Grayslake Animal Hospital and our staff have not been spared this trial and stress as operations of the facility have been relentlessly challenged; in particular, trying to service our patients and clients. This is a problem across the entire veterinary clinical profession. Staff shortages, an increased awareness of pet’s health issues due to more people working from home, and increased pet ownership in general have skyrocketed the demand for services- a demand which cannot always be timely responded to. We’ve had to stop taking new clients again for the second time this year. It is difficult emotionally on our staff to turn patients away.
While almost all of our clients have been understanding, there has been an increasing number of clients who refuse to recognize these unprecedented times and have overly expressed their frustration. In some instances, they have been abusive to our front office staff and assistants who have to field the phone calls... and give advice to clients after consulting with our doctors... who are usually involved with another patient at that time. This results in delays and unfortunately, due to time constraints, we cannot add more burden on our staff. Complaints only put us further behind and abuse will not be tolerated.
So, in the coming months we ask for your patience and understanding and PLEASE give the front office ladies a break!!!
Grayslake Animal Hospital and our staff have not been spared this trial and stress as operations of the facility have been relentlessly challenged; in particular, trying to service our patients and clients. This is a problem across the entire veterinary clinical profession. Staff shortages, an increased awareness of pet’s health issues due to more people working from home, and increased pet ownership in general have skyrocketed the demand for services- a demand which cannot always be timely responded to. We’ve had to stop taking new clients again for the second time this year. It is difficult emotionally on our staff to turn patients away.
While almost all of our clients have been understanding, there has been an increasing number of clients who refuse to recognize these unprecedented times and have overly expressed their frustration. In some instances, they have been abusive to our front office staff and assistants who have to field the phone calls... and give advice to clients after consulting with our doctors... who are usually involved with another patient at that time. This results in delays and unfortunately, due to time constraints, we cannot add more burden on our staff. Complaints only put us further behind and abuse will not be tolerated.
So, in the coming months we ask for your patience and understanding and PLEASE give the front office ladies a break!!!
It is with our most sincere apology
that we are unable to accept new clients
at this time.
that we are unable to accept new clients
at this time.
(6/2/2021)
- Our mask policy remains in place for both staff and clients regardless of vaccination status
- For any client that does not want to wear a mask we still offer curbside appointments
- Our waiting room will remain closed
- Only one client per pet (but no more than two people total) will be allowed in the exam room with
the doctor
- Appointment check-ins and check-outs will remain curbside
- Medication and food pick-ups will remain curbside
- Curbside appointments will remain available to any client that does not want to come inside
Adjustments could be made at any time as CDC recommendations continue to change.
We will continue to make such notifications through Facebook and our website.
- Our mask policy remains in place for both staff and clients regardless of vaccination status
- For any client that does not want to wear a mask we still offer curbside appointments
- Our waiting room will remain closed
- Only one client per pet (but no more than two people total) will be allowed in the exam room with
the doctor
- Appointment check-ins and check-outs will remain curbside
- Medication and food pick-ups will remain curbside
- Curbside appointments will remain available to any client that does not want to come inside
Adjustments could be made at any time as CDC recommendations continue to change.
We will continue to make such notifications through Facebook and our website.
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